With demand response services even more unknown to facility owners or managers, moderators play an even more important role in informing customers and supporting the penetration of this model. The role of the moderator is treated differently in EU countries. In some countries, independent experts are advancing EPC projects (Austria, Germany, Ireland and Spain), in other countries, national or local authorities/agencies or ESCO associations have been set up to support the EES market (Belgium, Germany, Ireland, Spain and the United Kingdom) and in others, ESCOs act as mediators (Italy). . . .